Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

There is no strict MOQ — we quote based on your actual quantity. Offset printing becomes cost-effective above 500 units, but we handle shorter runs with digital printing. For cards and tickets, even lower quantities are practical.

Question 2

Do you ship internationally?

Accepted Answer

Yes. We ship to 30+ countries worldwide via sea freight (25–40 days, most economical), air freight (7–15 days), or express courier (3–7 days via DHL, FedEx, UPS). We handle customs documentation and work with reliable freight forwarders.

Question 3

Can I get a sample before the full run?

Accepted Answer

Yes. Digital proofs (PDF) are included for content and layout approval. For premium finishes or new formats, we recommend a pre-production sample — a physical copy produced on the actual press and paper stock. Sample costs are often credited toward the full order.

Question 4

How long does production take?

Accepted Answer

Standard production is 10–15 business days after proof approval. Simpler items (cards, tickets, booklets) may take 7–12 business days. Complex projects (hardcover books with special finishes) may take 15–20 business days. Shipping time is additional.

Question 5

What payment methods do you accept?

Accepted Answer

We accept wire transfer (T/T), PayPal, and other methods depending on order size. Typical terms are 30% deposit with balance before shipment. Specific terms are confirmed in the quote.

Question 6

How do I get a quote?

Accepted Answer

Fill out our contact form or email {CONTACT.salesEmail} with your product type, quantity, size, and any preferences. We reply with a clear quote — pricing, options, and timeline — within 24 hours.

Question 7

What file format do you accept?

Accepted Answer

Print-ready PDF is preferred: 300 DPI, CMYK color mode, 3mm bleed, embedded fonts. We can also work with InDesign, Illustrator, or PSD files if properly packaged. Not sure? Send what you have and our prepress team will check it.

Question 8

Do you offer design services?

Accepted Answer

We focus on production printing. However, we can help with minor layout adjustments and prepress fixes at no extra charge. For full design work, we recommend working with a designer — we provide complete file specifications to share with them.

Question 9

What if my file isn't print-ready?

Accepted Answer

This is common. Send us your file and our prepress team will review it. We flag issues (resolution, color mode, bleed, fonts) and either suggest fixes or handle them ourselves. We never go to press without your approval.

Question 10

Can you match a specific brand color?

Accepted Answer

Yes. For critical brand colors, we support Pantone spot color matching. For CMYK process printing, we provide proofs for approval. If color accuracy is critical, let us know upfront so we can recommend the right proofing approach.

Question 11

Do you check files before printing?

Accepted Answer

Every file goes through our prepress check: resolution, bleed, color mode (CMYK), font embedding, overprint settings, and safety margins. We catch issues before plates are made — this is included at no charge.

Question 12

What is your quality control process?

Accepted Answer

Every order passes through 4 quality stages: (1) Prepress file check, (2) On-press color monitoring with sample sheet comparison, (3) Post-press physical inspection of binding, trim, and finish, (4) Packing verification. Nothing ships without clearing all four.

Question 13

What is AQL 2.5?

Accepted Answer

AQL 2.5 is an international quality sampling standard. It means we inspect a statistically significant sample from each production batch, and the acceptable defect rate is tightly controlled. Our actual average defect rate is under 1%.

Question 14

What printing methods do you use?

Accepted Answer

We use Heidelberg and Komori offset presses for bulk runs (cost-effective at 500+ units with consistent color) and high-speed digital units for shorter runs and quick-turn projects.

Question 15

Can I reorder with the same specs?

Accepted Answer

Yes. We keep project notes and production specs on file. When you reorder, we reference the same settings so your next run matches the last. This is especially valuable for repeat book and calendar orders.

Question 16

How are products packed for international shipping?

Accepted Answer

We use double-walled cartons, corner protectors, moisture barrier wrapping, and palletization for sea freight. Packing is tailored to the product type — books, cards, and calendars each get specific protection. You can also request custom packaging.

Question 17

Can you ship directly to my customers (drop shipping)?

Accepted Answer

Yes. We can ship individual parcels directly to your end customers. This is popular for e-commerce businesses and subscription box companies. Contact us to discuss your drop shipping requirements.

Question 18

Do you handle customs documentation?

Accepted Answer

Yes. We provide commercial invoices, packing lists, certificates of origin, and customs declarations. We work with experienced freight forwarders to ensure smooth customs clearance.

Question 19

What happens if there are quality issues after delivery?

Accepted Answer

Contact us within 7 days of receiving your order with photos of the issue. We investigate and, if the problem is on our end, we offer resolution — reprint, credit, or discount depending on the situation.

Buyer Questions, Answered

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